Return Policy

Cogswork Return Policy

A. General Return Policy

In general, there is a thirty (30) calendar day return policy—measured from the date of invoice (“Return Period”)—on most physical products (“Products”) supplied by Cogswork Ltd (“Cogswork”, “we”, “us”, or “Seller”) within the United Kingdom and internationally where applicable.

Due to the nature of consultancy, digital deliverables, and service-based engagements, intangible or virtual services (including but not limited to consulting services, strategy documents, digital reports, subscriptions, and licensing) are generally non-returnable and non-refundable, except as outlined in Section “C” below or where required by law.

All returns are subject to applicable supplier and manufacturer restrictions where third-party goods are involved. Additionally, compliance with international trade regulations may require specific documentation for returns, particularly for cross-border transactions.

All physical Products MUST be returned in their original condition, including original packaging, and must contain all components, accessories, manuals, and documentation provided at delivery.

Third-Party Warranty: Where Products are supplied by third-party manufacturers or vendors, their warranties remain unaffected by this policy. After the Return Period, Customers should contact the relevant manufacturer directly.

Cogswork is committed to delivering high-quality services and products. For any questions or assistance, Customers should contact:

B. Returns Process

All returns require prior written authorization from Cogswork and are subject to approval at Cogswork’s sole discretion.

Returns will only be accepted with an approved Return Merchandise Authorization (RMA) number issued by Cogswork. Once an RMA is issued, Products must be received within ten (10) calendar days.

To request an RMA, Customers must provide:

  • Customer name
  • Invoice number
  • Product or service reference
  • Quantity (if applicable)
  • Reason for return
  • Condition of the Product (e.g., unopened, used, defective)
  • Supporting evidence (e.g., photos, documentation, or technical reports where applicable)

Returns received without a valid RMA or outside the approved return window may be refused. In such cases, no refund, credit, or exchange will be issued.

C. Return Exceptions, Restrictions, Shipping Costs & Fees

Restocking Fees

Cogswork reserves the right to apply a restocking fee of up to fifteen percent (15%) of the original invoice value for returned physical Products, particularly where:

  • The return is not due to a defect or error by Cogswork
  • The Product is no longer required by the Customer
  • The Product has been opened or handled beyond reasonable inspection

This fee will be deducted from any refund or credit issued.

Products No Longer Required

Where a Product is returned within the Return Period and is in resalable condition, Cogswork may issue a refund or credit for the original amount billed, subject to applicable restocking fees.

Defective or Damaged Products

If a Product is defective or damaged (excluding transit-related issues addressed in Section “D”):

  • Cogswork will offer a replacement, repair, or refund where the Product is returned within the Return Period
  • Cogswork will cover reasonable shipping costs for verified defective returns
  • If testing determines no defect is present, Cogswork may return the Product at the Customer’s expense and/or apply a restocking fee

Consulting Services & Digital Deliverables

Due to the nature of professional services:

  • Fees for completed consultancy work, delivered reports, strategies, or advisory services are non-refundable once delivered
  • For ongoing service agreements, cancellation terms will be governed by the applicable service contract or statement of work (SOW)
  • Refunds for services may only be issued where:
    • Cogswork has failed to deliver agreed services materially, or
    • Explicitly agreed in writing

Custom, Bespoke, or Configured Solutions

Customised services, strategic frameworks, business transformation plans, or any tailored deliverables created specifically for the Customer are:

  • Non-returnable
  • Non-cancellable once work has commenced
  • Non-refundable, unless otherwise agreed in writing

Where exceptions are granted, Cogswork may apply reasonable administrative or restocking fees.

Software, Licenses & Subscriptions

Software, digital licenses, subscriptions, and electronically delivered Products are non-returnable and non-refundable once issued, activated, or accessed, unless otherwise required by law or approved by the issuing vendor.

D. Lost, Damaged in Transit & Inspection

Damaged Packaging

If Products arrive with visible external damage, the Customer must:

  • Note the damage on the carrier’s delivery documentation
  • Retain the Product and packaging in original condition
  • Provide photographic evidence to Cogswork promptly
  • Notify Cogswork within fifteen (15) calendar days of delivery

Failure to comply may result in denial of the claim.

Inspection & Discrepancies

Customers must inspect all deliveries promptly and verify:

  • Correct items and quantities
  • Product condition
  • Serial or reference numbers (where applicable)

Any discrepancies (shortages, incorrect items, or damage) must be reported within fifteen (15) calendar days of receipt. Failure to do so constitutes acceptance of the Products.

Lost Shipments

If a shipment is not received, Customers must notify Cogswork within ten (10) calendar days of the expected delivery date. Failure to notify within this timeframe may release Cogswork from liability.

Risk of Loss

Where Customers arrange their own carrier or provide third-party shipping instructions, risk of loss transfers to the Customer upon dispatch from Cogswork (F.O.B. Origin).

E. Stored Inventory

Where a Customer requests Cogswork to hold Products prior to delivery, such arrangements will be subject to a separate storage or stockholding agreement. Additional storage fees and conditions may apply.